Returns Policy

BetterSpine offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a free replacement or refund as preferred.

For both defective and non-defective orders, our Returns Policy time frame is 90 days from when an order arrives at your address.

To complete your return, we require a receipt or proof of purchase and prior return notice. Please contact us for return instructions such as return shipping details. To complete return or refund of defective or faulty item, we require a proof (image or video) of the faulty item.

Please do not send your purchase back to the manufacturer.

Customers will be responsible for paying return shipping costs. 

Please feel free to contact us about returns at hi@betterspine.co or by clicking here.

 

Additional Information:

Office Address
Jalan Sunsuria, Bandar Sunsuria, 43900 Sepang, Selangor, Malaysia