BetterSpine Returns & Refund Policy
At BetterSpine, we want you to shop with confidence. If you experience any issues with your order, we are here to help.
Defective or Damaged Items
BetterSpine offers a 100% money-back guarantee on all products that arrive defective or damaged during shipping.
If your item arrives defective or damaged, please contact us and we will gladly offer either:
- A free replacement, or
- A full refund, depending on your preference.
To process a replacement or refund for defective items, we require proof of the issue, such as a photo or video showing the defect or damage.
Returns for Non-Defective Items
If you wish to return an item that is not defective, please contact us within 90 days of receiving your order. Once your request is approved, we will provide the return address and instructions.
Please note that customers are responsible for return shipping costs for non-defective returns (for items that are not covered under product-specific money-back guarantees).
Return Eligibility
For all returns (defective or non-defective), the following conditions apply:
- The return window is 90 days from the date the order is delivered to your address.
- You must provide proof of purchase, such as a receipt or order confirmation.
- Prior return authorization from our support team is required before sending any item back.
- Please do not send your purchase back to the manufacturer.
How to Start a Return
To begin a return request, please contact our support team and include your order number and details of the issue.
📧 Email: hi@betterspine.co
Our team will provide the necessary return instructions and shipping details.
Office Address
BetterSpine
Jalan Sunsuria
Bandar Sunsuria
43900 Sepang
Selangor, Malaysia